FAQ Frequently Asked Questions

You will find here the « frequently asked questions »and their answers.

Please also note that our customer service remains available to answer all your questions at info@suissepoulailler.ch.

I am an influencer/professional and I would like to sell/promote Suisse Poulailler products. Do you have a partnership program?

Contact us for more information regarding a partnership at info@suissepoulailler.ch.

Why haven't I received a confirmation email?

If you have not received a confirmation email within 30 minutes of validating your order, please check your spam folder. Some email providers may also decide to delete our emails if our email address does not appear in your address book. We therefore advise you to add «info@suissepoulailler.ch» to your address book.

Do you deliver outside of Switzerland?

We deliver throughout Switzerland. For orders outside of Switzerland, please contact us via the contact form, and we will get back to you with the shipping costs.

When will I receive my order?

All product orders will be shipped within 24 to 48 hours after receipt of payment.

The delivery time following the order of a chicken coop is 10-21 days. Suisse Poulailler will contact you to set a date for pickup, delivery, or delivery/assembly.

How to return an item?

You have 7 days from the delivery of your order to return an accessory if it does not suit you. (Chicken coops are excluded)

We are committed to exchanging, issuing a store credit, or refunding the item provided that it is returned intact in its original packaging, shows no trace of use, and is accompanied by the purchase invoice.

Items returned incomplete, damaged, spoiled, or soiled will not be accepted, exchanged, or refunded.

Return shipping costs are at your expense.

 

What is the manufacturing and delivery time for my chicken coop?

As chicken coops are made to order, delivery takes between 10 and 21 business days for a coop. Suisse Poulailler undertakes to contact you to arrange a date for collection, delivery and/or assembly.

For all urgent orders, please contact us by phone or email.

Please note that the indicated delivery dates are estimates; the delivery time may be shorter.

Can I pay by bank transfer?

Yes, this payment method is available when checking out your cart. An email will be sent to you with our bank details. Upon receipt of your payment, the goods will be shipped to you.

Can I pay with TWINT?

Yes, we accept payments via Twint.

Can I pay for my chicken coop in installments?

Yes, it is possible to pay for your chicken coop in several monthly installments. For this payment method, please place your order by phone at 076 383 70 75 or send us an email at info@suissepoulailler.ch with the exact details of the desired chicken coop and the chosen options. We will send you a detailed offer to be returned to us signed.