{"id":28640,"date":"2021-02-16T09:16:27","date_gmt":"2021-02-16T08:16:27","guid":{"rendered":"http:\/\/mxajfmgl.preview.infomaniak.website\/?page_id=38"},"modified":"2021-02-16T14:30:04","modified_gmt":"2021-02-16T13:30:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/suissepoulailler.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"28640\" class=\"elementor elementor-28640\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-60251a48 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"60251a48\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-54ec123\" data-id=\"54ec123\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8cdcac6 elementor-widget elementor-widget-heading\" data-id=\"8cdcac6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94ecba5 elementor-widget elementor-widget-text-editor\" data-id=\"94ecba5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You will find here the \u00ab\u00a0<strong>frequently asked questions<\/strong>\u00a0\u00bband their answers.<\/p><p>Please also note that our customer service remains available to answer all your questions at <a href=\"mailto:info@suissepoulailler.ch\">info@suissepoulailler.ch<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a977b50 elementor-widget elementor-widget-aux_faq\" data-id=\"a977b50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"aux_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"widget-container aux-widget-faq aux-widget-accordion aux-parent-au86e095ad\" style=\"\" ><div class=\"aux-isotope-filters aux-filters aux-overlay aux-underline-anim aux-center aux-togglable\"><div class=\"aux-select-overlay\"><\/div><ul><li class=\"aux-active-item\" data-filter=\"all\"><a href=\"#\"><span data-select=\"all\">all<\/span><\/a><\/li><li data-filter=\"communication\"><a href=\"#\"><span data-select=\"Communication\">Communication<\/span><\/a><\/li><li data-filter=\"livraison\"><a href=\"#\"><span data-select=\"Livraison\">Delivery<\/span><\/a><\/li><li data-filter=\"paiement\"><a href=\"#\"><span data-select=\"Paiement\">Payment<\/span><\/a><\/li><li data-filter=\"partenariats\"><a href=\"#\"><span data-select=\"Partenariats\">Partnerships<\/span><\/a><\/li><\/ul><\/div><div id=\"6abfc6fbc1a32\" data-element-id=\"au86e095ad\" class=\"aux-isotope-faq aux-isotope-animated widget-toggle aux-accordion-simple\" data-lazyload=\"true\" data-space=\"0\" data-pagination=\"false\" data-deeplink=\"true\" data-slug=\"\" data-perpage=\"12\" data-reveal-transition-duration=\"600\" data-reveal-between-delay=\"70\" data-hide-transition-duration=\"600\" data-hide-between-delay=\"70\"> <div class=\"aux-items-loading\"><div class=\"aux-loading-loop\"><svg class=\"aux-circle\" width=\"100%\" height=\"100%\" viewbox=\"0 0 42 42\"><circle class=\"aux-stroke-bg\" r=\"20\" cx=\"21\" cy=\"21\" fill=\"none\"><\/circle><circle class=\"aux-progress\" r=\"20\" cx=\"21\" cy=\"21\" fill=\"none\" transform=\"rotate(-90 21 21)\"><\/circle><\/svg><\/div><\/div><div class=\"aux-faq-item aux-iso-item aux-loading partenariats\"><h4 class=\"aux-faq-item-header toggle-header\">I am an influencer\/professional and I would like to sell\/promote Suisse Poulailler products. Do you have a partnership program?<span class=\"aux-accordion-indicator\"><\/span><\/h4><div class=\"aux-faq-item-content toggle-content\"><p class=\"Pardfaut\" style=\"line-height: 16.0pt; margin: 0cm 0cm 10.0pt 0cm;\"><span lang=\"FR\" style=\"font-size: 11.0pt; color: #333333; background: white;\">Contact us for more information regarding a partnership at info@suissepoulailler.ch.<\/span><\/p>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"aux-faq-item aux-iso-item aux-loading communication\"><h4 class=\"aux-faq-item-header toggle-header\">Why haven't I received a confirmation email?<span class=\"aux-accordion-indicator\"><\/span><\/h4><div class=\"aux-faq-item-content toggle-content\"><p>If you have not received a confirmation email within 30 minutes of validating your order, please check your spam folder. Some email providers may also decide to delete our emails if our email address does not appear in your address book. We therefore advise you to add \u00abinfo@suissepoulailler.ch\u00bb to your address book.<\/p>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"aux-faq-item aux-iso-item aux-loading livraison\"><h4 class=\"aux-faq-item-header toggle-header\">Do you deliver outside of Switzerland?<span class=\"aux-accordion-indicator\"><\/span><\/h4><div class=\"aux-faq-item-content toggle-content\"><p>We deliver throughout Switzerland. For orders outside of Switzerland, please contact us via the contact form, and we will get back to you with the shipping costs.<\/p>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"aux-faq-item aux-iso-item aux-loading livraison\"><h4 class=\"aux-faq-item-header toggle-header\">When will I receive my order?<span class=\"aux-accordion-indicator\"><\/span><\/h4><div class=\"aux-faq-item-content toggle-content\"><p>All product orders will be shipped within 24 to 48 hours after receipt of payment.<\/p>\n<p>The delivery time following the order of a chicken coop is 10-21 days. Suisse Poulailler will contact you to set a date for pickup, delivery, or delivery\/assembly.<\/p>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"aux-faq-item aux-iso-item aux-loading livraison\"><h4 class=\"aux-faq-item-header toggle-header\">How to return an item?<span class=\"aux-accordion-indicator\"><\/span><\/h4><div class=\"aux-faq-item-content toggle-content\"><p>You have 7 days from the delivery of your order to return an accessory if it does not suit you. (Chicken coops are excluded)<\/p>\n<p>We are committed to exchanging, issuing a store credit, or refunding the item provided that it is returned intact in its original packaging, shows no trace of use, and is accompanied by the purchase invoice.<\/p>\n<p>Items returned incomplete, damaged, spoiled, or soiled will not be accepted, exchanged, or refunded.<\/p>\n<p>Return shipping costs are at your expense.<\/p>\n<p>&nbsp;<\/p>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"aux-faq-item aux-iso-item aux-loading livraison\"><h4 class=\"aux-faq-item-header toggle-header\">What is the manufacturing and delivery time for my chicken coop?<span class=\"aux-accordion-indicator\"><\/span><\/h4><div class=\"aux-faq-item-content toggle-content\"><p class=\"Pardfaut\" style=\"line-height: 16.0pt; margin: 0cm 0cm 10.0pt 0cm;\"><span lang=\"FR\" style=\"font-size: 11.0pt; color: #333333; background: white;\">As chicken coops are made to order, delivery takes between 10 and 21 business days for a coop. Suisse Poulailler undertakes to contact you to arrange a date for collection, delivery and\/or assembly.<\/span><\/p>\n<p class=\"Pardfaut\" style=\"line-height: 16.0pt; margin: 0cm 0cm 10.0pt 0cm;\"><strong><span style=\"font-size: 14.6667px;\">For all urgent orders, please contact us by phone or email.<\/span><\/strong><\/p>\n<p class=\"Pardfaut\" style=\"line-height: 16.0pt; margin: 0cm 0cm 10.0pt 0cm;\"><i><span lang=\"FR\" style=\"font-size: 11.0pt; color: #333333; background: white;\">Please note that the indicated delivery dates are estimates; the delivery time may be shorter.<\/span><\/i><\/p>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"aux-faq-item aux-iso-item aux-loading paiement\"><h4 class=\"aux-faq-item-header toggle-header\">Can I pay by bank transfer?<span class=\"aux-accordion-indicator\"><\/span><\/h4><div class=\"aux-faq-item-content toggle-content\"><p>Yes, this payment method is available when checking out your cart. An email will be sent to you with our bank details. Upon receipt of your payment, the goods will be shipped to you.<\/p>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"aux-faq-item aux-iso-item aux-loading paiement\"><h4 class=\"aux-faq-item-header toggle-header\">Can I pay with TWINT?<span class=\"aux-accordion-indicator\"><\/span><\/h4><div class=\"aux-faq-item-content toggle-content\"><p>Yes, we accept payments via Twint.<\/p>\n<\/div><div class=\"clear\"><\/div><\/div><div class=\"aux-faq-item aux-iso-item aux-loading paiement\"><h4 class=\"aux-faq-item-header toggle-header\">Can I pay for my chicken coop in installments?<span class=\"aux-accordion-indicator\"><\/span><\/h4><div class=\"aux-faq-item-content toggle-content\"><p>Yes, it is possible to pay for your chicken coop in several monthly installments. For this payment method, please place your order by phone at 076 383 70 75 or send us an email at info@suissepoulailler.ch with the exact details of the desired chicken coop and the chosen options. We will send you a detailed offer to be returned to us signed.<\/p>\n<\/div><div class=\"clear\"><\/div><\/div><\/div><\/section><!-- widget-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ Questions Frequentes Vous trouverez ici les \u00ab\u00a0questions les plus fr\u00e9quemment pos\u00e9es\u00a0\u00bb et leurs r\u00e9ponses. Sachez \u00e9galement que notre service client reste disponible pour r\u00e9pondre \u00e0 toutes vos questions \u00e0 info@suissepoulailler.ch. all Communication Livraison Paiement Partenariats Je suis un influenceur\/professionnel et je voudrais vendre\/promouvoir des produits Suisse Poulailler. Avez-vous un syst\u00e8me de partenariat ? Contactez [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-28640","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/suissepoulailler.ch\/en\/wp-json\/wp\/v2\/pages\/28640","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/suissepoulailler.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/suissepoulailler.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/suissepoulailler.ch\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/suissepoulailler.ch\/en\/wp-json\/wp\/v2\/comments?post=28640"}],"version-history":[{"count":19,"href":"https:\/\/suissepoulailler.ch\/en\/wp-json\/wp\/v2\/pages\/28640\/revisions"}],"predecessor-version":[{"id":29389,"href":"https:\/\/suissepoulailler.ch\/en\/wp-json\/wp\/v2\/pages\/28640\/revisions\/29389"}],"wp:attachment":[{"href":"https:\/\/suissepoulailler.ch\/en\/wp-json\/wp\/v2\/media?parent=28640"}],"curies":[{"name":"WP","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}